As I have mentioned Confucius in one of the
first posts [here],
it was quite obvious that I will select “Zendesk” CRM [www.zendesk.com] as my first test case.
I have started googling the for “why using zendesk”
and noticed that at the first 6(!) pages all results were linked to Zendesk’s
web site. All accept two: a 3 years old “Hacker news” bad comment that “ZenDesk don't
love their users“ [here] and “Planbox”
advising why should one use this application [here].
With those two conflicting posts I have decided
to test this cloud based service, think of it as SaaS.
So I have created myself a 30 days trial
account to test it myself, hoping that this time period will be enough to asses
it.
Test results will be posted
in the CRM benchmarking page [here]
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